Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase from OT Awareness. Because many of our products are made or fulfilled specifically for each order, please review product descriptions, sizing information, and shipping details carefully before purchasing.

Returns

We accept eligible returns requested within 14 days of delivery. To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition and packaging.

To request a return, contact us with your order number, reason for the return, and photographs of the product when applicable. Returns sent without prior authorization will not be accepted.

Do not return products to the address shown on the original shipping package. We will provide the correct return instructions after approving your request.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at our website.

Include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item and packaging

If the claim is approved, we may provide a replacement or refund at no additional cost.

Nonreturnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personalized or customized products

  • Gift cards

  • Clearance or final-sale products

  • Items that have been worn, washed, altered, or used

  • Items returned without prior authorization

Exchanges

We do not offer direct exchanges. If your return is approved, you may return the eligible item and place a new order for the desired product or size.

Cancellations and Order Changes

Orders may only be canceled or changed before fulfillment begins. Contact us as soon as possible. We cannot guarantee cancellation or modification after an order has entered production or fulfillment.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to your original payment method. Please allow your bank or card provider additional time to process the refund.

If you have not received an approved refund within 10 business days, contact us at our website.