Shipping policy

SHIPPING POLICY

Order Processing

Orders are generally processed within [2–5] business days, excluding weekends and holidays. Processing time is separate from shipping time.

Because OT Awareness works with third-party fulfillment partners, products in the same order may be shipped separately and may arrive in different packages.

Estimated Delivery

Estimated delivery after fulfillment:

• United States: [5–15] business days

• International orders, if offered: [10–30] business days

Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, supply issues, and other circumstances outside our control may affect delivery.

Tracking

When tracking information is available, it will be emailed to the address entered during checkout. Tracking information may take several business days to update after a shipping label is created.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at the website if you notice an error.

We cannot guarantee that an address can be changed after fulfillment begins. Customers may be responsible for additional shipping costs if an order must be reshipped because an incorrect or incomplete address was provided.

Lost or Delayed Packages

If your tracking information shows that your package was delivered but you cannot locate it, check with household members, neighbors, your local carrier, and your property’s mailroom before contacting us.

If your package appears lost or has not arrived within [10] business days after the estimated delivery date, contact us by using chat in our website with your order number.

Customs and Import Fees

International customers are responsible for any customs duties, import taxes, or processing fees charged by their country unless otherwise stated during checkout.